FAQ

Q: How long does shipping take

A: We offer EMS, DHL shipping worldwide, it usually takes 7-10 working days to deliver your order.

Q: How can I care for my Valjoux 7750b1/7750a based watch

A: To avoid doing damage to your 7750 movement, please do not set the date when the watch is between 10:00 and 3:00. If you need to set the date, please adjust the time temporarily outside of the 10-3 range, set the date, and then re-set the time. Setting the date while the watch is between 10:00 and 3:00 will damage the gears of the watch. Please note that the Swiss 7750b movement uses a pusher button on the side of the case to set the date, and the date on these models can be set at any time. When you first receive the watch, please give it 40-50 winds to get the power-reserve back up to optimal conditions.

Q: What happens if my shipment is lost or stolen

A: In the unlikely event that your package is lost or stolen, we will investigate, and if the watch cannot be recovered, we will send you another watch provided that the courier did not deliver your watch to the wrong address. We regret to inform you that if the postal service delivers the watch to the WRONG address, or you have moved or changed your address without notifying us, there is nothing we can do to recover your watch.

Q: What happens if my watch stops working

A: We have a generous exchange program for most models. If your watch stops working within the below specified time period, simply return it to us and we will either repair it or exchange it for a brand new one. Please note that this exchange does not apply to watches that have suffered physical damage caused by the customer, and that we will not refund any return shipping costs UNLESS you received the wrong model. If you send us a perfectly working watch, it will be sent directly back to you.

Q: I received my watch, but it appears to be damaged from shipping.

A: Though this does not often happen, sometimes automatic models are damaged during shipping due to extreme mishandling by the courier. The most commonly broken part is the movement rotor on automatic models. In many cases, if you are familiar with watches, you may snap this piece back on easily. If you receive a damaged watch, please mail it back to us and we will exchange it for a new one or repair it for you. Please note that since we did not break the watch, we cannot reimburse you for shipping back to us, but we CAN repair your watch for free, and send it back to you with no shipping charges. Our goal is to provide you with the quality watch you ordered originally, and therefore there will be no discussion of ‘partial refunds’ or reimbursement of any other type other than the repair or replacement of your watch.

Q: It’s been two weeks, where is my order

A: Though we do not expect this to happen, if there is any significant delay with your order we will contact you immediately. We will be in contact with you from the time you place your order until you receive your delivery. After your item has left our location, we can provide you with a shipment tracking number in most cases, at our own discretion. Once your order ships, this tracking number will automatically be emailed to you, so there is no need to email us asking if your package has shipped, as we usually notify customers the same day their order ships.

Q: What is meant by the terms: Automatic, Quartz and a Sweeping Second hand

A: Automatic refers to a watch movement that consists of a self-winding mechanism, which allows the watch to run on its own without batteries. The advantage to this is that batteries are not required for the watch to run. The disadvantage to it is that the watch should be serviced every few years to make sure it runs smoothly.

Quartz refers to a watch movement that runs from a battery. The advantage to this is that the watch normally lasts longer than an automatic watch. The disadvantage to it is that the battery has to be changed every so often.

A sweeping second hand refers to a second hand that sweeps smoothly instead of ticking once every second. Basically, its movement consists of a bunch of very tiny, rapid ticks that combine to make it look like the hand is sweeping smoothly. All automatic watches have a sweeping second hand, and all quartz watches have a ticking second hand.

Q: What quality of diamonds do you use on your watches

A: The Diamonds we use on our Watches are Carefully selected High Quality Cubic Zirconias which gives the look of the Authentic Diamonds. It’s Carefully Cut Diamonds which gives a 99% Exact duplication of the Authentic Diamonds.

Q: I am loking for a watch that i don’t see listed on your site,can you provide them

A: If you are looking to purchase a watch we do not have listed on our Site please contact [email protected] with a Picture of the Watch you have with a possible Serial Number of the Watch or the Model number of the Watch. More Details given would be easier and quicker to locate the watch at the Factories.

Q: I ordered and recieved the watch But i wish to change it for some other model,What are my options

A: If you wish to change your watch for a different model or feel that you have made a mistake and ordered a Wrong watch, we allow an exchange process within 3 days of receiving the watches and a $20 Handing & shipping cost will apply.